Returns & exchanges
The return, exchange and refund terms published by Donna Maison.
Donna Maison takes pride in the quality of every piece it makes, and wants you to feel as confident in your purchase as you do wearing it.
Returns
Returns are accepted within 3–5 days of the delivery date within Nigeria, and 7–10 days for international clients. Items must be unused, unworn, unwashed and in their original condition, with tags and packaging intact.
For hygiene reasons, bodysuits, swimwear and accessories are non-returnable. Last-chance and final-sale items are also excluded.
To start a return, contact Customer Care at donnamaisonrtw@gmail.com or +234 809 964 1000 with your order number and the reason for the return.
Exchanges
Exchanges are available within 3–7 days of receiving your order, for a different size, colour or style of equal value, subject to availability. If the requested item is unavailable you may choose store credit or a refund where applicable.
Refunds
Once a return is received and inspected, Donna Maison notifies you of approval or rejection. Approved refunds are processed to the original payment method within 7–10 business days. Shipping fees are non-refundable.
Faulty or incorrect items
If you receive a faulty or incorrect item, notify the team within 7 days of delivery. A replacement or full refund is arranged at no additional cost.
Order changes and cancellations
Orders can only be modified or cancelled within 24 hours of purchase. After that window the order begins processing and cannot be changed.