Frequently asked questions
The questions Donna Maison answers most often — on the brand, sizing, delivery, returns and care.
Who is Donna Maison?
Donna Maison is a women's fashion brand founded in 2022, created for the cosmopolitan woman who values elegance, audacity and confidence. The collection is ready-to-wear: dresses, trouser sets and skirt sets.
Where does Donna Maison ship to?
Domestically across Nigeria and internationally. Delivery rates are published on the payment and shipping page, and are confirmed at checkout.
How long does shipping take?
Abuja: 3–5 working days. Lagos: 7–10 working days. International: 7–15 working days. Durations can vary with customs, public holidays or courier delays.
How do I track my order?
Once your order ships you receive a confirmation email with a tracking number you can use to follow the package.
What is the return policy?
Returns are accepted within 3–5 days of delivery within Nigeria and 7–10 days for international clients. Items must be unworn, unused, unwashed, and returned with original tags and packaging. Start a return by emailing donnamaisonrtw@gmail.com.
Which items are non-returnable?
For hygiene and quality reasons, bodysuits, swimwear, accessories and last-chance or final-sale items cannot be returned.
Do you offer exchanges?
Yes. Exchanges are available within 3–7 days of delivery for a different size, colour or item of equal value, subject to availability.
How long does a refund take?
Once a returned item is inspected and approved, refunds are issued to the original payment method within 7–10 business days. Shipping fees are non-refundable.
What if I received a faulty or incorrect item?
Contact the team within 7 days of delivery. A replacement or full refund is arranged at no extra cost.
Can I cancel or change my order?
Orders can only be modified or cancelled within 24 hours of purchase. After that window the order begins processing and cannot be changed.
How do I know my size?
Our garments use UK sizing, with a full measurement chart on the size guide. Each product page lists only the sizes that actually exist for that piece. If you need personal help choosing, the team is happy to advise.
How do I contact customer support?
Email donnamaisonrtw@gmail.com or call +234 809 964 1000. Replies usually come within 24–48 hours.
Do you offer gift cards?
Yes — digital gift cards are available from the Donna Maison store. See the gift cards page.
How do I care for my garment?
Care depends on the fabric. Cotton and cotton blends wash cold on a gentle cycle; polyester, crepe and scuba can be hand washed or machine washed on delicate; silk, satin and delicate fabrics should be hand washed cold or dry cleaned. Full guidance is on the garment care page.
Why can't I see fabric details on some pieces?
Because every style is cut from a different cloth, a general answer would be no answer at all. Name the piece you are considering and we will tell you what it is made of.